
Terms of Use
Pilot Support Portal — last updated October 2026
These Terms of Use ("Terms") govern your access to and use of the Pilot Support Portal (the "Portal"), operated by Queralt Inc. ("Queralt," "we," "us"). By accepting your invitation and signing in, you agree to these Terms.
Eligibility and accounts
- Access to the Portal is by invitation only, extended to participants in Queralt's pilot program.
- You are responsible for maintaining the confidentiality of access to your account (your email inbox, or your Microsoft account credentials if applicable) and for all activity under your account.
- Accounts are not transferable. Do not share your sign-in access with anyone else, and do not forward your sign-in emails or links. A sign-in link works once.
- Queralt may suspend or remove your access at any time, including at the conclusion of the pilot program.
Your participation in the pilot
As a pilot participant, we ask that you:
- Submit feedback (observations, unexpected results, or general feedback) in good faith and to the best of your knowledge
- Submit feedback as often as your pilot agreement asks. For example, once QX.509 is installed we may ask for at least one entry a week while the pilot is underway. The Portal is where you do that
- Refrain from submitting content that is unlawful, abusive, or that discloses information you are not authorized to share
- Only upload screenshots that you have the right to share and that do not contain sensitive information belonging to third parties
Ownership of feedback
Any feedback, suggestions, observations, questions, or other input you submit through the Portal may be used by Queralt to improve its products and services, without obligation to you, unless otherwise agreed in a separate written agreement between you and Queralt.
Pilot materials
The guides, playbook and documents in the Portal, including the Asset library, are provided for your participation in the pilot. They may include non-public information about QX.509. Please use them only for the pilot and do not share them outside your organization without Queralt's permission, unless a separate written agreement says otherwise.
The help assistant
- The Portal's help assistant is an AI tool. It can make mistakes, and its answers are general guidance, not a commitment about QX.509, pricing, release dates or support. If something matters, check with the Queralt team.
- Do not enter passwords, PINs, private keys, certificates or other sensitive information into the assistant.
- Your questions and the assistant's answers are saved and can be reviewed by Queralt administrators. See our Privacy Policy.
Acceptable use
You agree not to:
- Attempt to access another participant's account or submissions
- Attempt to circumvent or probe the Portal's access controls or security
- Use the Portal to upload malicious files or content
- Try to make the help assistant reveal its instructions, bypass its limits, or produce content unrelated to the pilot
- Use the Portal for any purpose unrelated to the pilot program
No warranty
The Portal is a pilot-stage tool provided "as is," without warranties of any kind, express or implied. Queralt does not guarantee the Portal will be available, uninterrupted, or error-free.
Limitation of liability
To the maximum extent permitted by law, Queralt shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Portal.
Termination
We may suspend or terminate your access to the Portal at any time, with or without notice, including upon conclusion of the pilot program. Sections of these Terms that by their nature should survive termination (e.g., ownership of feedback, limitation of liability) will survive.
Changes to these terms
We may update these Terms from time to time. Continued use of the Portal after changes take effect constitutes acceptance of the revised Terms.
Contact
Questions about these Terms can be directed to chris@queraltinc.com.